1. What is your termination policy? Implementing long-term contracts in the communications industry is rather standard but what happens if you are unhappy with the service you signed with? While you can't really avoid a contract, prior to signing one, make sure you fully understand their contract termination policy: can you break the contract early and is there a penalty? See if you can get any excessive penalties removed.
2. What startup fees are there in addition to the setup and equipment costs? Fees for setup and equipment are a given but make sure there are not any supplementary fees you will be expected to pay once the contract is signed.
3. Can I use conventional analog phones on the new system? Find out if your existing equipment is compatible with the new system, which can dramatically cut your startup costs.
4. What do I really need in addition to what's been quoted?Office phone system providers will often advertise or quote a package that may not include everything you really need to in order to operate like you need; the quoted price often refers simply to the minimal configuration and you may need additional equipment initially or down the road.
5. What additional usage costs are not included under my plan? Determine there are not any extra fees for important features you need, such as per-minute charges on international calls or fees to access conference capabilities.
6. How does the system manage remote workers? If you have mobile employees or workers who frequently telecommute, find out what your options are. Some providers can easily enable mobile phones to function like an office extension.
7. What are the costs to upgrade? If experience rapid growth and find yourself in need of an upgrade, find out what would entail and upgrade and how much it will likely cost.
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